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Returns Information

You can return any item within 60 days of purchase to Snowtart for a full refund or exchange.

All items returned must be in 'as new' condition and be complete with their original packaging. Please make sure the packet is packaged well and do not stick anything directly to the item's packaging which could damage it.

Please return the item with a copy of your receipt or order confirmation, or with a note with your order reference number and name. 

We would advise sending any return using a tracked service such as Royal Mail Recorded, Royal Mail Tracked or Royal Mail Special Delivery. This lets you and us track the item in case it doesn't arrive.

We aim to process all returns quickly. If you have requested a refund you will be refunded to the original method of payment.

Returns can be sent to:

Snowtart - Returns
Unit 19 Barham Business Park
Elham Valley Road
Canterbury
CT4 6DQ
UK

If you are returning an item that you don't like, don't need or you've simply changed your mind on, then you are responsible for your return postage cost.

For any help with returns please email support@snowtart.com or call us on 01227 832582.